Your personal information

Reminder system

Our practice is committed to preventative care. Our staff will seek your permission to be included in our reminder system, which, from time to time, offers you preventative health services appropriate to your care.

Management of your personal health information

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information and to ensure that this information is only available to authorised members of staff.

eHealth record  

Your eHealth record provides online access to a summary of your important health information, which you can share with other healthcare professionals involved in your care. The eHealth record is a convenient means of keeping track of all medications, immunisations or treatments you receive.

Appointment schedule

As your appointment has been specially reserved for you, please arrive on time.

Should you be travelling from Queensland, please consider the 1 hour time difference with daylight saving.

We understand your time is valuable and endeavour to adhere to the appointment schedule. However, as we are committed to providing a comprehensive professional service to all clients, appointments may continue  beyond the scheduled time. Also, emergencies do occur and are unpredictable.

Our reception staff will attempt to contact you if there is an unforeseen delay.

Emergencies will always be given priority, we ask for your understanding and compassion in these matters.

Booking Confirmation

Appointments longer than 10 minutes need to be confirmed 24 hours prior to the appointment by clients.

Confirmation requests are sent for appointments via SMS, email or phone.


Please contact us as early as possible for any appointment changes or cancellations.

We request that cancellations of appointments be made at least 24 business hours before the consultation date. Seven working days’ if your appointment is longer than 40 minutes. This will enable us to allocate your appointment to a waiting patient.

Cancellations or rescheduling outside this time will attract a 50% charge of the consultation fee.

Testing Requests

As a lifestyle and prevention based clinic, we order a combination of Medicare-funded and private investigations. Medicare has specific guidelines for GP’s to follow when ordering Medicare-funded tests, these must be clinically relevant and written within a consultation.

Private testing may be suggested to optimise your treatment program and will incur out of pocket expenses if you choose to proceed.

Investigations suggested by external practitioners that are not clinically relevant by Medicare or required outside of a medical consultation will need to be ordered privately, see here for RACGP statement.

Test Results

Clients are provided with copies of test results at the time of their consultation with Dr Hayter.

Generally, test results can wait for discussion at your next scheduled appointment. However, if you are concerned about your results, please contact us for an earlier appointment.

For tests that do require urgent attention, we will call to make an appointment time based on the specific needs of the client.

Test result cannot be emailed or provided outside of a consultation.


New or Authority scripts cannot be issued without an appointment.

If you have recently seen Dr Hayter and have need of a regular prescription, ten-minute appointments can be organised through reception.

If there is an occasion where a script is required outside of a consultation a script fee will be charged or you can use the online prescription order link to purchase repeat scripts.

Contacting our practitioners

If you wish to contact one of our practitioners please call the Centre to leave a message, our receptionist will take a message and advise when your call is expected to be returned.

Please let the receptionist know if you call is an emergency

You may also email the practice at any time.

Please note that emails are not always a confidential means of communicating as we do not have an encrypted email service we are unable to email medical documents, this is in accordance with the RACGP guidelines which can be found here.

Email support may attract a fee.

Please do not send medical information via email to protect your privacy.


Please refer to the “clinic fees”. No accounts are offered.

Payment of fees

Payment is due strictly at the time of consultation.

Facilities for credit cards and EFTPOS are available.

Telephone and online consultations

To be paid at the time of consultation via credit card.

Note: Telephone and Skype consultations do not attract a Medicare rebate.


Must be paid for in full prior to dispatch. No accounts are offered.

phone (02) 6686 9199 | 32 tamar street, ballina

Please let the receptionist know if your call is an emergency