Scripts & Referrals

Please look after all referrals, prescriptions and requests (pathology and imaging) generated in your consultation. Replacement of your documents will incur a fee.
New or authority prescriptions and new referrals cannot be issued without an appointment.

Please also note, if you arrive to a specialist’s appointment without your referral, it is unlikely that a new referral can be generated immediately.

Cancellations 

If you cancel or reschedule your appointment within 48 hours of your appointment, a cancellation fee will be charged.

A full appointment fee will be charged for same day cancellations or non-attendance.

Appointments

We understand your time is valuable and we endeavour to adhere to the appointment schedule however, as we are committed to providing a comprehensive professional service to all patients, appointments may continue beyond the scheduled appointment time.

Emergencies do occur and are unpredictable. Emergencies will always be given priority and we ask for your understanding and compassion in these matters.

Payment

Payment of fees is strictly at the time of consultation. Accounts not finalised on the day will incur a late fee of $5 per day.
There may be out of pocket costs for services the doctor recommends.

Telehealth Appointments

Telephone consultations are available and are charged as regular consultations.

An appointment time is required during our opening hours and payment is to be made by credit card at the time of consultation.

Contacting Practitioners

If you wish to contact our practitioners, please call the clinic and leave a message.

Please note that emails are not a confidential means of communicating. Clinical questions can only be handled by our clinical staff and will require an appointment.

Reminder System

Our practice is committed to preventative care.

Our staff will seek your permission to be included on our reminder system which, from time to time, offers you preventative health services appropriate to your care.

Non-Medicare Investigations

As a lifestyle and prevention based clinic, we order a combination of Medicare funded and private investigations.

Private investigations may be suggested to optimise your treatment program and will incur an out of pocket expense if you choose to proceed.

phone (02) 6686 9199 | 32 tamar street, ballina

Please let the receptionist know if your call is an emergency