Things to Know

You are here:

We understand your time is valuable and we endeavor to adhere to the appointment schedule. However, as we are committed to providing a comprehensive professional service to all clients, appointments may continue beyond the scheduled appointment time. Emergencies do occur and are unpredictable. Emergencies will always be given priority and we ask for your understanding and compassion.

Making an appointment:

Please phone the clinic on 02 6686 9199 to make an appointment.

If you are an existing client, online appointments can be made here. 

If you are a new client, please fill in our “new client enquiry form” here.

As your appointment has been specifically reserved for you, please arrive on time.

Please indicate to reception if you require a long consultation (more than 20 minutes) at the time of booking.

Should you be travelling from Queensland please consider the 1 hour time difference during the daylight savings period.

Scripts & Referrals

Please look after all referrals, prescriptions and requests generated in your consultation, as replacement of your documents will incur a fee.

New or authority prescriptions and new referrals cannot be issued without an appointment.

To request a repeat prescription please click here.

To request a repeat referral please click here.

Obtaining Test Results

If you have had a test performed or have seen a specialist, one of our patient support staff will contact you by phone, SMS or email to arrange an appointment time to see the doctor. You will only be contacted should this be considered necessary. 

If you would like a copy of your recent test results, please request these at the time of your consultation.  

Please note that results cannot be forwarded until discussed with the practitioner.  Reception staff cannot provide test results.

Reminder System

Our practice is committed to preventative care.  

We will seek your permission to be included on our reminder system which, from time to time, offers you preventative health services appropriate to your care.

Test Requests

As a lifestyle and prevention-based clinic, we order a combination of Medicare-funded and private investigations.  

Medicare has specific guidelines for GPs to follow when ordering Medicare-funded tests, these must be clinically relevant and written within a consultation.

Private investigations may be suggested to optimise your treatment program and will incur an out-of-pocket expense if you choose to proceed.

Investigations suggested by external practitioners that are not clinically relevant by Medicare or required outside of a medical consultation will need to be ordered privately.

Contacting Our Practitioners

If you wish to contact one of our practitioners, please call the clinic, one of our patient support staff will be able to help you or pass on a message, they will advise you when your call is expected to be returned.

Please let us know if your call is an emergency.

It is important to know that emails are not a confidential means of communicating. 

Clinical questions can only be handled by our clinical staff and will require an appointment. The reception staff cannot provide test results.

Telehealth Appointments

Telehealth appointments are popular with interstate, overseas and rural clients. An appointment time is required during our opening hours and payment is to be made by credit card at the time of booking.

Telehealth appointments are a convenient way to consult with the doctor or nutritionist if you are unwell or out of town.  

Zoom link and instructions will be sent directly to you prior to your appointment. (To be eligible for a Medicare rebate for telehealth appointments a face-to-face consultation with the doctor is required every 12 months).

Payment

Please refer to the fee structure for details on services and treatments. 

Payment is due at the time of your consultation; we carry facilities for cash, credit card, and EFTPOS. (We are unable to offer accounts).

There may be out-of-pocket costs for services the doctor recommends. Always ask at the time of booking appointments what the cost of the procedure or consultation will be and if there are any out-of-pocket costs.

Prepayment is required for all telehealth consultations.

Medicare rebates are available for consultations with the doctor and will be processed with Medicare at the time of your appointment.  (Please note that if you have a telehealth appointment the rebate only applies if you have had a face-to-face with the doctor within the last 12 months.)

For initial consultations, a deposit is required at the time of booking.

Cancellation Policy

Please contact us as early as possible for any appointment changes or cancellations. 

We request that cancellations or rescheduling for long appointments be made at least 5 business days prior to your scheduled appointment (48 hours for shorter appointments, 20 minutes or less).

Cancellations or rescheduling outside of this time will attract a 50% charge of the appointment fee (a full appointment fee will be charged for same-day cancellations or non-attendance).

Confirmation requests are sent via SMS, email, or phone.  Please note that if you do not confirm your appointment, it may be given to someone on our waiting list.

Emergencies
(outside of practice hours)

For emergency needs outside our opening hours, call 000 or present to your local emergency department.

Visit

32 Tamar St
Ballina NSW 2478
Australia

Contact

Phone: 02 6686 9199

International: +612 6686 9199

Email: info@ballinahealthcentre.com.au

New Patients

Visiting Ballina Health Centre is a positive step toward rewriting your health journey and gaining an understanding and ownership of where you are right now with your health.

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